I was having trouble getting Cynthia to validate the ALA site. After almost 10 minutes of searching I eventually found a small error message in an unintuitive place explaining what the problem was. So I dutifully filled out their feedback form to notify them of the perceived problem. I tried to submit it and was faced by ‘Frontpage Error: please notify the webmaster’. Hehe, I chuckled. So I dug out the appropriate email address and wrote to them about the two problems. “I hope this email doesn’t bounce” I joked. Sure enough it did bounce so I dug out the email address of HiSoftware, the company that makes Cynthia and whose clients include the US government, and emailed them about it - a little irate this time. Yep. That one bounced too…

I can only hope they’re having some kind of network outage, despite the fact that their website is still up (and what a horrific site it is too), because this level of ineptitude is unacceptable.

It all makes me feel a bit ill really. Although that’s probably because I am a bit ill. Hey ho.